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Nummax Warranty

5 years parts / 2 years labour (LED Display)

 

CONDITIONS AND LIMITATIONS:

  1. This agreement constitutes the entire agreement between Nummax and the client. All representations or promises made by a third party or any other person which are not included in this written agreement are not part of this agreement.
  2. This agreement will automatically be cancelled if the equipment is moved from the location indicated in the original contract.
  3. All material and labour not covered by this agreement will be provided at the client’s expense. The client accepts to pay for these costs.
  4. Nummax and/or the service provider will not be held liable for any loss, damage or injury resulting from a delay in repairs as stipulated in this agreement and in no circumstances will they be liable for any incident or consequential damages of any kind.
  5. To protect your investment, it is recommended to use the Nummax units according to the manufacturer’s approved temperatures. Operating the equipment out of the temperatures prescribed by the manufacturer will void the warranty.

LIMIT OF LIABILITY:

Nummax’s liability shall in no event exceed Nummax’s costs of replacing the equipment and the reasonable labour costs associated with such replacement.

ITEMS COVERED:

Nummax warrants that the Nummax units will be free of defects in material and workmanship under normal use and service.

Nummax will provide the following benefits:

Parts:

For a period of five (5) years beginning on the date the installation and start-up are completed, as verified by a proof of purchase (invoice), Nummax will supply, at its sole discretion, either new, generic or refurbished parts. “Parts” are defined as integral components of the LED display and only include items which are not otherwise covered or excluded under this warranty.

Parts covered under the warranty:
LED tiles, PSU, PCB, connectors, cables, Weco connectors, sensors

Parts not covered under the warranty:

Metal body, hardware, screws and bolts

Labour:

For a period of two (2) years, intervention by a Nummax technician or service provider at the address the display was initially installed.

ITEMS NOT COVERED:

  1. Charges for diagnosis and travel costs related to the initial service call are not covered by the warranty. The dealer agrees to bill the customer at a reasonable fee.
  2. All repairs required to correct a failure or malfunction that is not caused by a manufacturer’s defect, such as damage or malfunction resulting from a fire, water, storm, severe thunderstorm, lightning, earthquake, theft, riot, misuse, incorrect selections, third party manipulation, fortuitous event or improper use of the equipment.
  3. Routine maintenance or any other repair made necessary for lack of maintenance.
  4. All repairs required to correct a failure or malfunction due to the client’s or third party’s negligence.
  5. Labour costs charged by the service provider for repairs performed outside normal working hours.
  6. All expenses, including labour costs incurred by the service provider as well as travel expenses and minimum charge for all service calls that could not be performed because the service provider was unable to have access to the equipment or its controls.
  7. Any other work that was not carried out by Nummax or the service provider mentioned in this agreement.
  8. Problems caused by an improper initial installation of the network/power line are not covered.
  9. The periodic maintenance as explained in the client manual.
  10. The annual maintenance is not covered by the warranty.
    11. Repairs caused by a bad initial installation of the display that are not performed by Nummax or the service provider.

CLIENT’S RESPONSIBILITIES:

The client is entirely responsible for the following items:

  1. All services or repairs not covered by this agreement.
  2. Checking and replacing fuses or reactivating circuits or fuses.
  3. Operating the equipment according to the manufacturer’s instructions and performing routine maintenance or any special maintenance mentioned in the client’s manual.
  4. Remove all snow from the outdoor unit.
  5. An annual maintenance contract is recommended.
  6. Providing the service provider with free access to the equipment and its controls.
  7. Moving all materials, fixtures or partitions that may interfere with the service provider’s work.

HOW TO OBTAIN SERVICE:

When repairs are required, call your service provider. In the event that the service is no longer available through your service provider, contact Nummax’s technical support at service@nummax.com.

HOW TO MAKE A CLAIM:

Claims must be received by Nummax no later than 30 days following the repairs.

CLAIMS MUST INCLUDE:

The model and serial number, name and address of both the client and the service provider, a brief description of the work performed, the date of the repairs as well as the signatures of both the client and the service provider.

3 years parts/3 years labour (LED Posters / LED Digital Windows/Interactive Kiosks)

 

CONDITIONS AND LIMITATIONS:

  1. This agreement constitutes the entire agreement between Nummax and the client. All representations or promises made by a third party or any other person which are not included in this written agreement are not part of this agreement.
  2. This agreement will automatically be cancelled if the equipment is moved from the location indicated in the original contract.
  3. All material and labour costs not covered by this agreement will be provided at the client’s expense. The client accepts to pay for these costs.
  4. Nummax and/or the service provider will not be held liable for any loss, damage or injury resulting from a delay in repairs as stipulated in this agreement and in no circumstances will they be liable for any incident or consequential damages of any kind.
  5. To protect your investment, it is recommended to use Nummax units according to the manufacturer’s approved temperatures. Operating the equipment out of the temperatures prescribed by the manufacturer will void the warranty.

LIMIT OF LIABILITY:

Nummax’s liability shall in no event exceed Nummax’s costs of replacing the equipment and the reasonable labour costs associated with such replacement.

ITEMS COVERED:

Nummax warrants that the Nummax units will be free of defects in material and workmanship under normal use and service.
Nummax will provide the following benefits:

Parts:

For a period of three (3) years beginning on the date the installation and start-up are completed, as verified by a proof of purchase (invoice), Nummax will supply, at its sole discretion, either new, generic or refurbished parts. “Parts” are defined as integral components of the LED display or kiosk and only include items which are not otherwise covered or excluded under this warranty.

Parts covered under the warranty:

LED tiles, PSU, PCB, connectors, cables, Weco connectors, sensors, LCD screen

Parts not covered under the warranty:

Metal body, hardware, screws and bolts, glass window

Labour:

For a period of three (3) years, intervention by a Nummax technician or service provider at the address the display or kiosk was initially installed.

ITEMS NOT COVERED:

  1. Charges for diagnosis and travel costs related to the initial service call are not covered by the warranty. The dealer agrees to bill the customer at a reasonable fee.
  2. All repairs required to correct a failure or malfunction that is not caused by a manufacturer’s defect, such as damage or malfunction resulting from a fire, water, storm, severe thunderstorm, lightning, earthquake, theft, riot, misuse, incorrect selections, third party manipulation, fortuitous event or improper use of the equipment.
  3. Routine maintenance or any other repair made necessary for lack of maintenance.
  4. All repairs required to correct a failure or malfunction due to the client’s or third party’s negligence.
  5. Labour costs charged by the service provider for repairs performed outside normal working hours.
  6. All expenses, including labour costs incurred by the service provider as well as travel expenses and minimum charge for all service calls that could not be performed because the service provider was unable to have access to the equipment or its controls.
  7. Any other work that was not carried out by Nummax or the service provider mentioned in this agreement.
  8. Problems caused by an improper initial installation of the network/power line are not covered.
  9. The periodic maintenance as explained in the client’s manual.
  10. The annual maintenance is not covered by the warranty.
    11. Repairs caused by a bad initial installation of the display or kiosk that are not performed by Nummax or the service provider.

CLIENT’S RESPONSIBILITIES:

The client is entirely responsible for the following items:

  1. All services or repairs not covered by this agreement.
  2. Checking and replacing fuses or reactivating the circuits or fuses.
  3. Operating the equipment according to the manufacturer’s instructions and performing routine maintenance or any special maintenance mentioned in the client’s manual.
  4. Removing all snow from the outdoor unit.
  5. An annual maintenance contract is recommended.
  6. Providing the service provider with free access to the equipment and its controls.
  7. Moving all materials, fixtures or partitions that may interfere with the service provider’s work.

HOW TO OBTAIN SERVICE:

When repairs are required, call your service provider. In the event that the service is no longer available through your service provider, contact Nummax’s technical support at 1-877-255-3471 #205.

HOW TO MAKE A CLAIM:

Claims must be received by Nummax no later than 30 days following the repairs.

CLAIMS MUST INCLUDE:

The model and serial number, name and address of both the client and the service provider, a brief description of the work performed, the date of the repairs as well as the signatures of both the client and the service provider.

Should there be any discrepancies or inconsistencies between the French and English versions of this warranty, the French version shall prevail.